/FontFile2 347 0 R �V:�����f�"[e��� �Ňd�l��Sv�n�#{�4�'��r���.�,9d��s�\9OΗ�|6�[ʭ�B�H.�[�%r���Nn/��er>����r�2�r�������;�]�r7��W�*�j�h�̲�dV̪�]�F�!��+�^ro�R�#�������@y�\e6�-f�Y������9&_'�k�a���py�. /Descent -212 277 207 209 777 210 212 722 213 213 277 /Fabc18 332 0 R /Filter /FlateDecode 443 443 722 444 444 556 445 445 723 446 777 955 955 556 956 956 246 957 957 0 467 467 666 468 468 500 469 469 222 470 /CIDSystemInfo << There are several techniques for the measurement of performance. 500 71 72 556 73 73 277 74 75 556 2346 889 2347 2347 666 2348 2348 556 2349 2349 2005 2006 819 2007 2012 1015 2013 2020 778 2021 633 902 902 793 903 903 633 904 904 793 Based on the more current partnership approach, several techniques are used by companies to evaluate suppliers and measure performance. 722 1792 1792 333 1793 1793 722 1794 1794 333 Ensure the appraisals are … /FontName /XVTJYA+Arial-Black 1048 1769 1769 777 1770 1770 556 1771 1771 1034 61 61 610 62 64 277 65 65 469 66 818 932 819 819 394 820 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quality, flexibility, resource utilization, and innovation). 666 286 286 500 287 287 610 288 288 277 0000000012 00000 n 447 447 666 448 448 333 449 449 666 450 1775 666 1776 1776 556 1777 1777 666 1778 1778 222 1232 1232 777 1233 1233 556 1234 1234 777 556 645 645 437 646 646 500 647 647 552 446 556 447 447 777 448 448 556 449 449 /W [ 1 1 0 2 4 333 5 5 500 6 519 1616 1616 685 1617 1617 563 1618 1618 722 1678 656 1679 1679 556 1680 1681 722 1682 1682 1843 1843 666 1844 1844 500 1845 1845 943 1846 381 833 382 382 666 383 383 777 384 384 566 733 733 546 734 734 478 735 735 549 724 586 586 666 587 587 722 588 588 610 556 832 832 666 833 833 556 834 834 666 Performance measurement is generally defined as regular measurement of outcomes and results, which generates reliable data on the effectiveness and efficiency of programs. 6 660 7 7 666 9 9 889 10 10 972 556 973 973 555 974 974 666 975 975 207 1345 1345 229 1346 1346 207 1347 1347 229 508 666 509 509 610 510 510 722 511 511 279 279 777 280 280 556 281 281 722 282 373 3235 3235 318 3236 3237 229 3238 3238 376 195 2244 2244 353 2245 2245 466 2246 2246 525 This can be done via email or telephone. 556 35 35 1015 36 37 666 38 39 722 It essentially involves measuring, reporting and managing progress in order to improve performance, both at an individual level, and at a corporate level. /Font << 556 1779 1779 666 1780 1780 556 1781 1781 666 3384 3394 0 3395 3395 777 3396 3396 556 3397 500 87 87 277 88 88 556 89 89 500 1190 500 1191 1191 447 1192 1192 556 1193 1194 /Pages 310 0 R 2529 666 2530 2530 500 2531 2531 666 2532 2532 604 376 379 989 380 382 604 383 383 1020 195 222 196 196 333 198 202 666 203 206 1612 916 1613 1613 687 1614 1614 626 1615 1615 313 333 314 314 500 315 315 304 316 316 575 575 666 576 576 923 577 577 604 578 2213 2213 554 2214 2214 473 2215 2215 474 2216 580 777 581 581 610 582 582 750 583 583 /LC 0 76 77 222 78 78 500 79 79 222 80 500 2887 2889 608 2890 2890 943 2891 2891 457 277 207 209 777 210 212 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ۄ��B��C�)�v/ 848 666 849 849 556 850 850 666 851 851 666 100 100 722 101 101 666 102 102 722 Qualitative Measurement – goal is measured by manager’s observation without any statistics or metrics to pull from. 2481 2481 666 2482 2482 500 2483 2483 666 2484 1275 1275 500 1276 1276 666 1277 1277 556 1278 542 2035 2035 382 2036 2040 542 2041 2041 382 690 2319 2319 666 2320 2320 520 2321 2321 861 556 1222 1222 666 1223 1223 556 1224 1224 666 15 15 277 16 16 333 17 18 277 19 1959 322 1960 1960 157 1961 1961 339 1962 1962 722 204 207 389 208 209 833 210 210 791 313 500 315 315 500 317 318 500 319 319 Performance measures are based on data, and tell a story about whether an agency or activity is achieving its objectives and if progress is being made toward attaining policy or 2342 2342 556 2343 2343 666 2344 2344 556 2346 556 554 554 549 555 555 778 556 556 666 262 3066 3066 289 3067 3073 0 3074 3075 713 2907 606 2908 2908 364 2909 2909 500 2910 2910 666 413 413 556 414 414 666 415 415 556 460 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1600 500 1601 1601 610 1602 556 35 35 1015 36 37 666 38 39 722 687 687 246 688 688 352 689 689 574 690 722 1840 1840 556 1841 1841 666 1842 1842 500 777 1800 1800 556 1801 1801 666 1802 1802 556 638 906 906 588 907 908 244 909 909 207 Below are a few aspects to help you measure your staff’s performance. 40 40 666 41 41 610 42 42 777 43 endstream 3149 3149 932 3150 3150 394 3151 3151 514 3152 666 100 100 722 101 101 666 102 102 722 336 0 obj 666 1820 1820 500 1821 1821 666 1822 1822 500 >> 163 163 333 164 164 583 165 165 548 166 1522 1522 745 1523 1523 553 1524 1524 415 1525 2178 2179 556 2180 2180 535 2181 2182 534 2183 293 504 557 261 260 504 259 802 546 539 /FontFile2 340 0 R 500 1195 1195 927 1196 1196 905 1197 1197 972 }-��������NI?H�ҏ�O�i�g��ү��7�������YL��5�&����v�!5Iq�ɻx7�2��Lx/�&S��yY�EY�e�$+� 1198 1198 670 1199 1199 460 1200 1200 708 1201 718 2360 2360 558 2361 2361 777 2362 2362 556 1949 1008 1950 1950 959 1951 1958 778 1959 1960 The Essentials In Fostering Employee Participation, The Eight Key Elements of Effective Global Compliance Training Programs. 1023 1024 0 1025 1027 750 1028 1029 0 1030 2257 2257 357 2258 2258 398 2259 2259 367 2260 1611 0 1612 1612 1123 1613 1613 1084 1614 1619 Performance measurement is the process of collecting, analyzing and reporting information regarding the performance of an individual, group, organization, system or component. 1403 525 1404 1405 529 1406 1423 337 1424 1439 1624 1624 600 1625 1627 0 1628 1629 821 1630 0 668 668 274 669 670 0 671 671 277 267 3135 3135 262 3136 3137 788 3138 3138 267 1368 1369 244 1370 1371 713 1372 1373 244 1374 2301 2301 610 2302 2303 500 2304 2304 580 2305 777 1704 1704 868 1705 1705 667 1706 1706 754 If you have a client or customer based organization, asking customers about their experience will give you great insight into how well employees are performing. 28 556 29 30 277 31 33 583 34 34 731 731 574 732 732 566 733 733 546 734 492 492 671 493 493 833 494 496 777 497 938 938 589 939 939 472 940 940 722 941 1832 500 1833 1835 556 1836 1836 738 1837 1838 537 537 542 538 538 222 539 539 500 540 609 609 464 610 611 556 612 612 472 613 152 152 494 153 153 712 154 154 823 155 /FontDescriptor 327 0 R 1464 1464 525 1465 1465 394 1466 1468 788 1469 981 982 581 983 983 267 984 984 262 985 103 103 777 104 104 722 105 110 556 111 /Subtype /Type0 endobj 712 147 149 548 150 150 556 151 151 576 334 0 obj 638 1595 1595 588 1596 1597 244 1598 1598 638 613 563 614 614 685 615 615 550 616 616 /FontName /MetaNormal-Roman 2393 190 2394 2394 195 2395 2395 307 2396 2396 3327 3327 722 3328 3328 333 3329 3329 666 3330 624 2284 2284 722 2285 2285 500 2286 2286 503 >> 556 1637 1637 916 1638 1638 687 1639 1639 613 918 722 919 919 556 920 920 722 921 921 1942 1948 333 1949 1950 277 1951 1958 333 1959 2883 687 2884 2884 558 2885 2885 556 2886 2886 Poor attitudes will be apparent in team/individual performance. /10c39338903c8104f7fc01408591582a 318 0 R 510 510 260 260 260 260 623 636 671 671 2460 2460 556 2461 2461 610 2462 2462 277 2463 >> >> /Resources << 777 2390 2390 558 2391 2391 746 2392 2392 665 103 103 777 104 104 722 105 110 556 111 Performance measurement and improvement are systematic processes by which an organization continuously and consistently tracks and applies important program and operations data for the purpose of optimizing its ability to efficiently and effectively advance its desired social impact. stream 550 778 551 551 222 552 552 549 553 553 2324 833 2325 2326 556 2327 2328 333 2329 2329 /Subtype /Type0 >> 556 1884 1884 568 1885 1885 546 1886 1886 500 233 233 666 234 234 500 235 235 666 236 571 650 572 572 666 573 573 543 574 574 833 583 583 722 584 584 777 585 585 718 << 948 948 673 949 949 517 950 950 673 951 602 556 603 603 562 604 604 521 605 605 556 1150 1150 765 1151 1151 778 1152 1152 556 Robert S. Kaplan and David P. Norton, played a large role in championing these terms. 2569 610 2570 2570 500 2571 2571 610 2572 2572 459 553 447 529 246 538 410 864 419 494 550 1677 1677 732 1678 1678 1114 1679 1716 0 979 979 879 980 980 222 981 981 277 982 424 2069 2071 333 2072 2075 549 2076 2077 572 547 546 548 548 524 549 549 712 550 550 666 187 187 166 188 188 556 189 190 333 586 586 666 587 587 722 588 588 610 589 1788 556 1789 1789 777 1790 1790 556 1791 1791 2506 2506 556 2507 2507 777 2508 2508 556 2509 /Fit ] 862 556 864 891 750 892 893 318 894 894 1228 1234 333 1235 1236 277 1237 1244 333 1245 /FontDescriptor 337 0 R 1803 1803 666 1804 1804 556 1805 1805 722 1806 /W [ 1 1 0 2 4 277 5 5 354 6 1064 1064 556 1065 1065 666 1066 1066 556 1067 0000060793 00000 n 3127 3127 394 3128 3128 543 3129 3129 450 3130 97 97 660 98 100 777 101 101 722 102 544 2368 2368 379 2369 2370 356 2371 2371 395 500 1812 1812 666 1813 1813 556 1814 1814 666 1619 1619 550 1620 1620 722 1621 1621 550 1622 557 557 842 558 558 543 559 559 707 560 655 1252 1252 857 1253 1253 655 1254 1254 857 484 484 500 485 485 222 486 486 333 487 514 833 515 515 722 516 516 649 517 517 478 478 722 479 479 943 480 480 722 481 2463 777 2464 2464 556 2465 2465 722 2466 2466 556 1061 1061 666 1062 1062 556 1063 1063 666 2681 2682 578 2683 2684 445 2685 2686 556 2687 54 55 722 56 56 833 57 57 777 59 1557 759 1558 1558 589 1559 1559 759 1560 1560 667 399 668 668 660 669 669 722 670 670 1044 1044 500 1045 1045 777 1046 1046 556 1047 3211 3212 556 3213 3213 333 3214 3214 500 3215 389 363 363 333 364 364 389 365 365 333 952 530 953 954 1098 955 956 846 957 958 /FontName /EMGLLC+Arial-ItalicMT 142 333 143 143 548 145 145 777 146 146 1589 1589 589 1590 1590 472 1591 1591 742 1592 1823 1823 610 1824 1824 277 1825 1825 610 1826 0000061009 00000 n 780 2673 2674 796 2675 2676 991 2677 2680 942 >> /Widths [ 230 282 399 556 569 848 674 252 315 315 1862 552 1863 1863 556 1864 1864 790 1865 1865 556 842 842 666 843 843 556 844 844 666 777 343 343 666 344 344 722 345 345 666 One of the keys to using performance measurement to assess whether performance standards have been met is a dependable data collection process. %%EOF 2488 0 2489 2489 942 2490 2490 489 2491 2491 1856 500 1857 1857 610 1858 1858 500 1859 1859 /ID [ <17114E59282DB2587B53DF5C3B3D507C> 500 230 230 259 231 231 722 232 232 556 1741 1741 451 1742 1742 1222 1743 1743 944 1744 30 333 31 33 660 34 34 610 35 35 697 697 694 698 698 642 699 701 493 702 2302 2302 458 2303 2303 582 2304 2304 437 2305 570 1989 1990 666 1991 1996 813 1997 2004 555 Get in touch with us to create programs that will address performance; this means you’ll spend more time working and less time assessing. 2277 2277 833 2278 2278 612 2279 2279 1190 2280 1214 348 1215 1215 190 1216 1216 354 1217 1219 671 514 514 923 515 515 777 516 516 859 1976 556 1977 1978 549 1979 1980 778 1981 1988 722 1754 1754 556 1755 1755 722 1756 1756 556 627 627 822 628 628 625 629 629 718 630 666 2502 2502 500 2503 2503 610 2504 2505 500 941 550 942 942 556 943 943 500 944 944 1386 1386 562 1387 1387 525 1388 1389 529 1390 299 299 550 300 300 777 301 301 797 302 << 587 587 600 592 592 600 593 593 660 594 333 375 375 833 376 376 666 377 377 813 644 1586 1586 525 1587 1587 613 1588 1588 464 286 723 723 411 724 724 589 725 725 286 382 679 679 598 680 680 589 681 681 246 483 795 484 484 722 485 486 389 487 487 /Length 52648 556 882 882 811 883 883 604 884 884 811 To measure business performance, you need to track relevant business metrics, also known as key performance indicators, that display a measurable value and shows the progress of the business goals. 2135 277 2136 2139 333 2140 2141 397 2142 2142 stream 2225 2225 576 2226 2226 890 2227 2227 833 2228 1334 1335 333 1336 1339 0 1340 1340 207 1341 2058 333 2059 2064 222 2065 2066 277 2067 2068 2440 2440 500 2441 2441 722 2442 2442 556 2443 458 734 466 479 401 1218 569 308 871 514 61 61 610 62 64 277 65 65 469 66 592 727 593 593 673 594 594 920 595 595 596 596 791 597 597 885 598 598 656 599 1080 333 1081 1081 722 1082 1082 556 1083 1083 497 666 498 498 837 499 499 722 500 500 0000031553 00000 n 833 245 245 556 246 246 777 247 247 556 /W [ 1 1 0 2 4 277 5 5 354 6 670 0 671 671 277 672 672 562 673 673 3139 3139 262 3140 3140 812 3141 3141 932 3142 776 282 777 777 750 778 780 525 781 785 1813 1813 666 1814 1814 500 1815 1815 666 1816 394 3124 3124 543 3125 3125 450 3126 3126 525 666 187 187 166 188 188 556 189 190 333 3255 3255 339 3256 3256 157 3257 3257 219 3258 222 3381 3381 723 3382 3382 722 3383 3383 723 1225 1225 556 1226 1226 666 1227 1227 556 1228 440 500 441 441 556 442 442 222 443 443 2499 722 2500 2500 556 2501 2501 722 2502 2502 endobj 157 2969 2969 239 2970 2970 382 2971 2971 321 443 385 385 722 386 386 610 387 387 722 617 306 306 395 307 307 648 308 308 552 222 1934 1935 333 1936 1937 348 1938 1941 583 ދ=؋�Gu8 ���>��3p&��W�k�O��}�X�A��_�o�7�[�m�ޏ��!���8����=�>>�? 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Performance Measurements and Metrics. 1730 556 1731 1731 722 1732 1732 556 1733 1733 500 500 383 501 501 774 502 502 855 503 /Flags 32 1629 1629 666 1630 1630 556 1632 1632 889 1633 2536 2536 500 2537 2537 610 2538 2538 277 2539 398 354 399 399 885 400 400 323 401 401 500 1132 1132 616 1133 1135 556 1136 1137 222 /CapHeight 699 685 598 686 686 601 687 687 246 688 688 516 516 648 517 517 777 518 518 724 519 /Encoding /WinAnsiEncoding Punctuality: Timing is everything, and poor time management can cost you money. The data should be reliable and clearly illustrate how well the performance standards are met as an indicator of whether a program or intervention is working. 394 3160 3161 525 3162 3163 244 3164 3165 525 Company LOGO • Meaning and definition • Importance • Performance Appraisal Process • Methods of performance Appraisal • Barriers in performance appraisal Chapter Outline 3. 95 259 96 96 333 97 97 583 98 99 The seven principles of performance measurement really describe qualities that performance measures should have if they are honestly going to be useful: 1. have a clear purpose 2. think systemically 3. align with processes 4. drive the right behaviour 5. build in integrity 1771 556 1772 1772 222 1773 1773 556 1774 1774 1589 588 1590 1591 244 1592 1593 432 1594 1594 510 392 392 500 393 393 750 394 394 734 1974 1982 542 1983 1983 382 1984 1988 542 1989 916 935 935 687 936 936 589 937 937 472 2825 594 2826 2829 0 2830 2831 222 2832 2832 0000001353 00000 n 652 689 653 665 0 666 666 382 667 667 277 512 513 666 514 514 833 515 515 722 Employees’ habits can bring down morale and performance just as their attitude. 0 1043 1043 750 1044 1045 0 1046 1099 750 570 2036 2040 666 2041 2045 333 2046 2050 555 905 905 633 906 906 666 907 907 500 908 1208 666 1209 1209 556 1210 1210 666 1211 1211 << 1362 1370 542 1371 1371 382 1372 1376 542 1377 1818 0 1819 1819 777 1820 1820 556 1821 1821 556 1292 1295 0 1296 1296 541 1297 1297 364 1765 222 1766 1766 1333 1767 1767 1222 1768 1768 248 248 277 249 249 666 250 250 500 251 328 3277 3277 371 3278 3278 777 3279 3279 666 556 2447 2447 722 2448 2448 556 2449 2449 722 90 90 722 91 93 500 94 94 333 95 493 606 606 552 607 607 556 608 608 687 1836 556 1837 1837 722 1838 1838 556 1839 1839 67 67 333 68 72 666 73 73 389 74 1686 1687 556 1688 1688 666 1689 1689 604 1690 3062 0 3063 3063 352 3064 3064 0 3065 3065 355 1853 1853 327 1854 1854 303 1855 1855 222 610 1860 1860 500 1861 1861 556 1862 1862 277 556 2513 2513 777 2514 2514 556 2515 2515 666 385 982 471 308 839 514 449 509 230 282 510 722 511 511 777 512 512 722 513 513 3215 386 3216 3218 500 3219 3222 556 3223 3224 446 544 544 556 545 545 572 546 546 486 0000037701 00000 n 573 573 573 573 573 573 875 563 510 510 666 2591 2596 813 2597 2602 445 2603 2604 764 2477 2477 439 2478 2478 685 2479 2479 583 2480 x����JD1E�����k�&i 277 584 584 500 585 585 666 586 586 1345 3005 609 3006 3006 745 3007 3007 655 3008 3008 326 0 obj 754 2461 2461 556 2462 2462 722 2463 2463 333 1238 777 1239 1239 556 1240 1240 777 1241 1241 666 47 47 556 48 48 833 49 49 722 1171 1171 549 1172 1172 500 1173 1173 722 1174 259 1019 1019 413 1020 1020 583 1021 1021 277 809 1961 1962 1004 1963 1966 956 1967 1968 570 A performance measure is a numeric description of an agency’s work and the results of that work. 1537 1301 1538 1538 594 1539 1539 759 1540 1540 858 666 859 859 556 860 860 666 861 861 531 666 532 532 923 533 533 678 534 535 0000127524 00000 n /Type /Page /Linearized 1 /Subtype /CIDFontType2 1003 760 1004 1004 722 1005 1005 717 1006 1006 704 575 575 666 576 576 916 577 577 613 While it’s important to set factors for what defines high performance you also need protocols to measure the performance levels. 261 556 262 262 722 263 263 625 264 264 813 1883 1888 439 1889 1890 764 1891 1894 959 327 625 328 372 708 373 373 729 374 374 556 2457 2457 666 2458 2458 556 2459 2459 666 825 825 556 826 826 666 827 827 556 828 1673 1012 1674 1674 830 1675 1675 777 1676 1676 556 2299 2299 670 2300 2300 548 2301 2301 604 986 601 987 988 394 989 990 506 991 992 Or results of that work is generally defined as regular measurement of actual performance outcomes or results of that.! 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